Power Sports Abrams

Very disappointed with the service department. Brought pontoon in early spring for a starting problem. Took home and was not fixed. They changed 3 spark plugs and fuel filter. Was gouged almost $400. They said it was bad fuel. Never greased or adjusted anything which,was supposed to be done (twice). Tried to start motor before launching and exact same starting problem was still there. Brought back. Two months and a bird nest with eggs on pontoon, I finally got back. Electrical part and carb cleaning cost another $400. Then I was shamed into believing the actual cost was much higher. They did me a favor. Excuse me! No,pontoon for over 2 months and two trips there. Pontoon rental per day would of cost me $3000. That would be for over a month, I should of not, missed due to inept mechanic. Stay clear of this dealer and the one down the highway.

I have never felt the need to post a review before, but after today's phone call from power sports of abrams I felt I had to. The positives are that they had the machine that I wanted at a fair price. Friendly sales person, willing to share his knowledge. So, the phone call I received today was informing me that they no longer wanted my business because of the yamaha review that I gave them. On my day of pickup I drove one hour away with money that was agreed upon, per financial manager. Well that was wrong apparently, because I was from another state. I only brought enough for what was agreed upon, and had to scramble to get enough money for taxes. Reasoning was because financial manager was new and didn't understand tax rules. I find this troubling, and have never experienced this with any other dealership. When your dealership claims highly trained people who strive for great customer service, follow thru on what you preach. I've should of gotten a call, saying sorry for the mistake. Happy with the machine, but the chance of me being a repeat customer is gone. My business is no longer wanted, per phone call!!

Bought a Lund Impact 1775 from them. Windshield was off and they were never able to fix it properly. I was told I would have to deal with it or talk to Lund ( isn't that their job??). Also transducer was installed to low in water and I'm getting a huge rooster tail that spraying back into the boat. I've had them attempt to fix it on 3 different occasions now. I even showed the mechanic the instructions and he told me he's been doing that was for 5 years!! So he's been installing them wrong for the last five years?! Anyways, that never got fixed yet. I guess spending $35K isn't enough to be important to power sports... Glad I didn't spend more than I did. Needless to say I wouldn't recommend them or buy any future boats there. UPDATE: After bringing the boat back (for the fourth time) for the same problems, they finally got the windshield correct. Unfortunately the transducer was still below the bottom of the hull so I had to fix that myself. They salesman Dave had to explain to the mechanic how to set up transducers. Imagine the damage that he could do to a big mercury if he can't even get the transducer correct.... My recommendation is stay away from any major purchase at Power Sports. BTW, to the mechanic at power sports, I have attached a picture of the correct installation of the transducers. Sorry for the negative review but I really don't have much nice to say about this place. PS you should probably fix your auto response if your not really going to return my phone call. Not much you could do to make it right anymore. Your customer service is just as terrible as your mechanical service.

I bought an ATV back in December. It sat in my garage until may when the tails opened. On my 3rd ride with an ATV club in July, the fan blades broke off ending my ride due to it would over heat if I kept driving. Took it in and was told it will be covered under warranty. After they took it apart to order a new fan, they called to say warranty will only cover the fan under a good faith warranty because it's over 6 months old. Called Polaris to complain and plea my case. They stuck to there guns and only covered the fan and said the dealer should work with you in labor. Well they wouldn't budge on price for labor so I offered to pick it up and do it myself. They said they have it all apart already so there will be a labor bill. So I decide to bite the bullet and let them put it in. 1.4 hours labor Polaris said it should take. My bill was just under $200 to put the fan in that I could have done myself. So after trying to get a little discount and had a coupon from the mail for $25 off anything over $150 which they would not accept. I pay the bill and get home to look at the work they did. The fan is installed, but they never tightened half the bolts. Sent them a video showing them that they are all loose and they never responded. So now I paid them to finish my own work because they don't have a very good mechanic I guess. They won my business by being cheaper than the other dealers. So if you want to save money on buying, I guess they are ok. But don't expect very good service after the sale. I could have bought an aftermarket fan for $170 and put it in myself and not have fan blade problems anymore. After googling about the fan, they are known to break because the blades are so thin. Aftermarket is way better fan. Probably not ever going to bring repairs to them any more. Also, after I paid for the repairs, I was handed my keys and told its parked in the back. Had to go get it myself. For all they know, I could have loaded up any ATV I wanted if the key was in it. Update: a year later after always having issues of the ATV running hot, I finally decided to take the radiator out and make sure it's clean and put in this special coolant that helps it run cooler. Well after removing the radiator, I found the problem on why it was running hot. When the fan blade broke, it bent all the radiator fins over in a complete circle on the radiator not allowing air to get through it. I guess the mechanic didn't think to look at that when he had the fan out. So I fixed the radiator and never had an issue since. Great atv, poor mechanic.

Very disappointed with the service department. Brought pontoon in early spring for a starting problem. Took home and was not fixed. They changed 3 spark plugs and fuel filter. Was gouged almost $400. They said it was bad fuel. Never greased or adjusted anything which,was supposed to be done (twice). Tried to start motor before launching and exact same starting problem was still there. Brought back. Two months and a bird nest with eggs on pontoon, I finally got back. Electrical part and carb cleaning cost another $400. Then I was shamed into believing the actual cost was much higher. They did me a favor. Excuse me! No,pontoon for over 2 months and two trips there. Pontoon rental per day would of cost me $3000. That would be for over a month, I should of not, missed due to inept mechanic. Stay clear of this dealer and the one down the highway.